Because your peace of mind matters.

Order Cancellation Policy

At Krypa, every product is freshly packed with intention. If you wish to cancel an order, here’s how we handle it:

• Cancellation Window:
  Prepaid orders can be cancelled within 12 hours of placing the order by emailing us at human@krypa.in with your order ID.

• Cancellation Fee:
  A nominal fee of ₹100 will be deducted from your refund to cover payment gateway and processing charges.

• Once Dispatched, No Cancellation:
  Orders cannot be cancelled once dispatched from our warehouse, as we maintain a tight logistics timeline to ensure product freshness and safety.

• Out-of-Stock Cancellations (Brand-Initiated):
  In rare cases where a product is unavailable for over 20 business days, your order will be automatically cancelled and refunded in full to your original payment method. You will be notified via email.

• Order Changes:
  We are unable to make modifications (like address, variant, or quantity changes) once an order is placed. You may cancel within 12 hours and place a new order.
  

Return & Replacement Policy

We stand by the quality of our blends and your satisfaction is our priority. However, due to the nature of wellness products, we follow a strict return hygiene protocol:

Eligible Returns

You can request a return if:

• The product was damaged in transit

• You received the wrong product

• The product is unopened, unused, and in original condition, reported within 24 hours of delivery

Return Process

• Email us at human@krypa.in with your order ID, unboxing video/images, and reason for return within 24 hours of delivery.

• If approved, we will arrange a reverse pickup.

• Once the product is verified at our warehouse, we will initiate your refund (after deducting ₹100 as reverse logistics fee) within 7–10 working days.

Returns Not Accepted For:

• Products that are opened, used, or tampered

• Fragrance or color dislikes (natural variations in essential oils occur due to seasonal harvest)

• Allergy or skin reactions (we strongly recommend a patch test before full use), you can check our Product Usage Guide to make informed decisions

• Products damaged due to negligence, improper storage, or incorrect application
  

Refund Timeline

• Refunds (after deductions, if applicable) are processed within 5–7 business days to the original payment method once the product is inspected and approved.
  

Refused/Rejected Deliveries

• If you reject the order at delivery and it returns to our warehouse:

  • Prepaid Orders will be refunded after deducting ₹100 for cancellation and handling.
    

Note from Krypa:

Our products are handcrafted with care using high-quality essential oils. Since these are personal wellness items, we follow high hygiene standards and a strict no-return policy for used/opened products to ensure safety for all.